Client Service Officer vacancies Eastern Cape – Department of Employment & Labour (X97 Posts)

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The Department of Employment and Labour has officially announced 97 permanent Client Service Officer vacancies across the Eastern Cape. These positions form part of the department’s commitment to improving frontline service delivery, reducing UIF application backlogs, strengthening administrative processes, and ensuring that labour-related services are easily accessible to the public. Client Service Officer vacancies Eastern Cape

The Client Service Officer (CSO) role is a key customer-facing position responsible for serving clients at Labour Centres and Satellite Offices. Whether assisting with UIF claims, verifying documents, handling employer services, or guiding clients through legislation, CSOs play an essential role in ensuring that South Africans receive reliable, accurate, and respectful service.

This article provides a comprehensive, AdSense-compliant breakdown of the vacancies, including duties, salary details, educational requirements, office locations, and frequently asked questions.

1. Overview of the Recruitment

The department is currently recruiting:

  • POST 44/50 – Client Service Officer: Employer Services (50 posts)
  • POST 44/51 – Client Service Officer: Quality Assurance (47 posts)

These positions are available at multiple Labour Centres and Satellite Offices throughout the Eastern Cape. Candidates may be placed in rural, semi-urban, or urban sites depending on operational needs.

Salary:

R269 499 per annum, plus applicable benefits as per public service regulations.

Employment Type:

Permanent

Closing Date:

As per the official departmental advertisement.

Who Should Apply?

The roles are suitable for individuals who:

  • Have a strong interest in public service.
  • Enjoy working with people.
  • Are able to interpret legislation (training is provided).
  • Can handle administrative tasks with accuracy.
  • Want an entry-level government position (no experience required).

2. Purpose of the Client Service Officer Role

Client Service Officers are the first point of contact for community members visiting Labour Centres. Their core responsibility is to provide high-quality, efficient, and accurate services that support the department’s mandate.

This includes:

  • Assisting employers and employees.
  • Processing claims and applications.
  • Offering guidance and information.
  • Ensuring compliance with labour legislation.

A CSO ensures that the department upholds Batho Pele Principles, which promote professionalism, courtesy, transparency, and quality service.

3. Key Responsibilities

Below is a detailed outline of the duties you may perform in this role. These tasks apply to both Employer Services and Quality Assurance posts:

3.1 Serving Clients at Labour Centres

  • Conduct client screening at the entrance.
  • Direct clients to the correct service point.
  • Offer general information regarding department services.
  • Capture client details into departmental systems.

3.2 Handling UIF-Related Applications

  • Process Unemployment Insurance Fund (UIF) applications.
  • Register Payment Continuation Forms for UIF beneficiaries.
  • Verify supporting documents for accuracy and completeness.
  • Ensure UIF applications comply with the Unemployment Insurance Act.

3.3 Employer Services Support

  • Assist employers with compliance requirements.
  • Capture information related to UIF contributions.
  • Provide guidance on labour-related regulations and procedures.

3.4 Administrative Support

  • File records, update registers, and manage office correspondence.
  • Prepare daily reports and ensure audit compliance.
  • Maintain organised documentation for quality assurance.

3.5 Legislative Interpretation

You will receive training to understand:

  • Unemployment Insurance Act & Regulations
  • UIF Contributions Act
  • PFMA (Public Finance Management Act)
  • Treasury Regulations
  • POPIA (Protection of Personal Information Act)
  • Department of Labour & UIF Internal Policies

3.6 Upholding Batho Pele Principles

These include:

  • Courtesy
  • Information-sharing
  • Openness and transparency
  • Value for money
  • Access to services
  • Consultation

As a CSO, you must maintain professionalism, fairness, and customer-centred service at all times.

4. Minimum Requirements

To qualify for these posts, applicants must meet the following minimum criteria:

✔️ Grade 12 / Senior Certificate

No experience is required, making this ideal for new job seekers or recent matriculants.

✔️ Knowledge and Understanding of:

  • Labour-related legislation
  • UIF Acts and policies
  • PFMA compliance
  • POPIA and information confidentiality
  • Basic administrative procedures

✔️ Essential Skills:

  • Good communication (verbal and written)
  • Telephone etiquette
  • Computer literacy
  • Ability to handle client interviews
  • Listening and comprehension skills
  • Conflict management
  • Time management
  • Analytical thinking
  • Strong customer relations
  • Ability to learn and adapt to new systems quickly

5. Vacancy Breakdown – Client Service Officer: Employer Services (50 Posts)

Below is the full list of Labour Centres and Satellite Offices with their corresponding reference numbers. Applicants must use the correct reference number for the office they wish to apply to.

(The list remains unchanged but is included in a clean, structured, readable format appropriate for a website.)

Butterworth Labour Centre

  • Centane – HR4/4/9/01
  • Idutywa – HR4/4/9/02
  • Nqamakwe – HR4/4/9/03
  • Tsomo – HR4/4/9/04
  • Willowvale – HR4/4/9/05

Cradock Labour Centre

  • Cradock – HR4/4/9/06
  • Somerset East – HR4/4/9/07

East London Labour Centre

  • EL IDZ – HR4/4/9/08

eMaxesibeni Labour Centre

  • Matatiele – HR4/4/9/09
  • Mount Frere – HR4/4/9/10
  • Ntabankulu – HR4/4/9/11

Fort Beaufort Labour Centre

  • Adelaide – HR4/4/9/12
  • Alice – HR4/4/9/13

Graaf-Reinet Labour Centre

  • Graaf-Reinet – HR4/4/9/47
  • Middelburg – HR4/4/9/14
  • Willowmore – HR4/4/9/15

Kariega Labour Centre

  • Joubertina – HR4/4/9/16
  • Louterwater – HR4/4/9/17
  • Misgund – HR4/4/9/18
  • Hankey – HR4/4/9/19
  • Patensie – HR4/4/9/20
  • Jeffreys Bay – HR4/4/9/21
  • Humansdorp – HR4/4/9/22

Komani Labour Centre

  • Cala – HR4/4/9/23
  • Cofimvaba – HR4/4/9/24
  • Lady Frere – HR4/4/9/25
  • Whittlesea – HR4/4/9/26
  • Komani (Main Office) – HR4/4/9/48

Lusikisiki Labour Centre

  • Bizana – HR4/4/9/27
  • Flagstaff – HR4/4/9/28
  • Port St Johns – HR4/4/9/29

Makhanda Labour Centre

  • Makhanda – HR4/4/9/30
  • Port Alfred – HR4/4/9/31

Maletswai Labour Centre

  • Barkly East – HR4/4/9/32
  • Sterkspruit – HR4/4/9/33
  • Maletswai – HR4/4/9/49

Mdantsane Labour Centre

  • Mdantsane – HR4/4/9/34
  • High Way – HR4/4/9/35
  • Berlin – HR4/4/9/36

Mthatha Labour Centre

  • Mqanduli – HR4/4/9/38 (X2)
  • Libode – HR4/4/9/39
  • Nqeleni – HR4/4/9/40
  • Mthatha – HR4/4/9/37

Nqanqarhu Labour Centre

  • Elliot – HR4/4/9/41
  • Mount Fletcher – HR4/4/9/42
  • Tsolo – HR4/4/9/43
  • Ugie – HR4/4/9/44

Qonce Labour Centre

  • Sutterheim – HR4/4/9/45
  • Peddie – HR4/4/9/46

6. What Makes This Opportunity Valuable?

Entry-Level Access to Government Employment

No prior work experience is required, making this an excellent starting point for young job seekers.

Professional Growth

You will receive ongoing training in:

  • Public administration
  • Labour legislation
  • UIF systems
  • Customer service principles

Job Stability

Because these are permanent posts, they include:

  • Pension fund
  • Paid leave
  • Medical aid (depending on your option)

Community Impact

CSOs directly help South Africans access employment services, UIF benefits, and labour-related guidance.

Client Service Officer vacancies Eastern Cape

7. How to Apply (General Guidance)

Although the full application instructions appear in the official government advert, here is the general process:

  1. Download the official Z83 application form.
  2. Complete it accurately and sign it.
  3. Attach your Grade 12 certificate and any other documents required.
  4. Submit your application to the address listed in the advert.
  5. Use the correct reference number for the post you want.

Your application must be complete to avoid disqualification.

8. Frequently Asked Questions (FAQ)

1. Do I need experience to apply?

No. These are entry-level posts, and no experience is required.

2. What is the salary for a Client Service Officer?

The annual salary is R269 499, plus benefits.

3. Can I apply if I only have Grade 12?

Yes. A matric certificate is the minimum requirement.

4. What skills do I need?

You should have communication skills, computer literacy, customer service ability, and the willingness to learn.

5. Will I receive training?

Yes. Training is provided for UIF systems, legislation, and service delivery procedures.

6. Can I apply for more than one office?

Yes, but you must use the correct reference number for each application.

7. Where can I find the official advert?

You must check the Department of Employment and Labour’s official website or their latest government circular.

8. Are these permanent positions?

Yes, all posts are permanent.

9. How long does the recruitment process take?

Government hiring timelines vary, but shortlisting may take several weeks.

10. Can I apply without computer skills?

Basic computer knowledge is important, but you will receive guidance and support.

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